Account
You can purchase either by registering and logging in to your account on the checkout page or as a guest without registering.
- To learn more about account registration and login, please open the section below.
- If you are a guest, customer service will only respond from the email address used at the time of purchase. (This is because we cannot verify your identity otherwise.
◎Supports passwordless account registration and login.
This secure and easy new authentication method is quick and easy, just like unlocking your smartphone.
1. About Login
- Enter your email address and press the Continue button
- Enter your fingerprint, Face ID, or passcode, and authentication is complete.
- If you are using a PC, a QR code may be displayed.
- If the same email address has been used at our shop in the past, you will receive an email confirming your identity.
2. Account Registration
- Create a new account from the Checkout page *Create a new account* button or the My account page.
- Enter your e-mail address and click the *STEP 1* button.
Next, follow the on-screen instructions to complete the authentication process using your fingerprint, Face ID, or passcode.- You may receive an email to confirm your identity.
- Press *STEP 2 – REGISTER* to complete your registration.
Items
We start making after your payment is confirmed. The approximate time until shipping is listed as *Lead time* (means production lead time).
If a suspended product has a Waitlist form on its page, you can register your e-mail address in the form and we will e-mail you when the product is available again.
◎ Pause
The product is currently suspended. Sales may be resumed or may be terminated without being suspended.
The timing of resumption or termination of sales has not yet been determined. Please understand that we will not be able to respond to your inquiries.
◎ Ask
This is an expensive product that cannot be sold by disclosing the price to an unspecified number of people. Please contact us individually.
Colors may appear slightly different depending on your monitor.
In addition, low-resolution images or watermarked images may be used to prevent plagiarism.
Please understand that due to technical or practical reasons, we cannot accept returns for reasons such as differences in color or the impression of the work from the image. Please see our Shipping and Return Policy page for more information.
In accordance with our Terms and Conditions,
- All copyrights of the works are owned by our artists. – 4. Intellectual property
- You are prohibited from sharing, selling, or publishing the results of any data analysis (including machine learning, 3D scanning and more), that can reproduce, restore, or create similar representations of the works. – 7.1 Responsible use
Payments
◎ Credit card – Stripe gateway
◎ Paypal
◎ Apple Pay
◎ Google Pay
◎ Bitcoin, Cryptocurrencies
___Accepts Bitcoin, Dai, Dogecoin, Ethereum, Litecoin
◎ Bitcoin Lightning (Pause
___Lightning payment is available for amounts of $100 or less.
- Appley Pay, Google Pay allows you to make a quick purchase without entering your address or other information on our payment page.
- Appley Pay, Google Pay, and Paypal are not available for anonymous delivery.
- If you check the “Save card information” box when paying with a credit card, Stripe stores sensitive information on its servers. Our servers do not store this information, so it is safe.
The receipt is an email sent when your order is shipped. The description is*Artworks*.
This shop is a tax-exempt business for consumers and do not issue *Qualified Receipts (Japan’s new invoice system)*.
Shipping, Delivery
◎ Shipping charges are based on the product and the shipping address.
The shop system will calculate and display the shipping charges when you enter your shipping address on the checkout page.
For shipments outside of Japan, additional costs such as customs duties may be required in addition to the shipping charges paid to us. Please bear those costs yourself.
*Although this is not a common occurrence, if you place a large order and the shipping cost exceeds the range of our system’s estimated shipping cost, the shipping cost will be lower than the actual required amount. In such cases, we may contact you individually after your purchase and ask you to pay for the missing shipping costs.
We deliver and ship our products from Japan by the following services.
◎Delivery within Japan – Mainly by Yamato Transport. / Some small items can also be delivered by Japan Post’s Letter post.
We deliver to all areas in Japan. However, we may switch to another carrier’s service if the value of one package exceeds 300,000 yen, in which case, additional measures may be required on an individual basis, such as delivery to remote islands or excess shipping charges.
◎Shipping outside Japan – We use EMS. / Some small items can also be delivered by Japan Post’s Small Packets.
EMS is available to many areas. However, we cannot deliver to some areas such as conflict areas and isolated islands. Before purchasing, please check the website EMS Countries and Areas – Japan Post for available delivery areas.
◎If the delivery address is within Japan, you can use Yamato Transport’s anonymous delivery service, which allows you to receive your package without revealing your address.
How to use this service
- Check the *Anonymous Delivery* box in the checkout page, and make a purchase without letting us know your address.
- We will send you an email with a *Delivery Address Request to Yamato Transport* before we deliver your package.
- Open the link in that e-mail and provide Yamato Transport with your address and other information to complete the *Package Acceptance Request Procedure*.
- We will send your package *after we confirm the procedure*.
*For details on the procedure for entering your shipping address at Yamato Transport, please refer to this page. (using LINE in the page, but we will notify you by e-mail.)
Smaller items, such as sheets only in finishing options, can be sent inexpensively by letter post by Japan Post. This service is available if it is selectable as a shipping method on the checkout page.
However, there is no delivery compensation or tracking, and anonymous delivery is not available.
Please also note that there are challenges in exchange for the low shipping cost, such as the fact that for prints larger than A3, the sheet is rolled up and sent in a tube.
◎ In-stock items will be shipped within a few business days after your order is received.
◎ Made-to-order and Pre-order items are produced from the time payment is received. The time from production to shipping is listed on the product page for each piece as a basic lead time.
The lead time is a rough estimate. The final delivery time will vary depending on the finishing option and the region of destination.
Depending on the type of finishing option, 1 to 3 weeks may be added to the basic lead time.
In our experience, many orders, including those with finishing, are delivered within 1-4 weeks. However, more time may be required if there are many orders, if the delivery is stopped due to a disaster or customs, or if the shipping destination is far from Japan.
*Since the artist personally handles production and shipping, it is difficult for us to give you an exact estimate of the delivery time or to meet your request for a specific date and time. Please do not purchase if you are in a hurry. We appreciate your understanding.
◎Delivery within Japan – Please use the Kuroneko Members service to coordinate your delivery.
- If you register with Yamato Transport’s Kuroneko Members, you can adjust the date, time, and location of your package pickup from the app or web page.
We are unable to accept the delivery date and time specifications at the time of purchase, so please use Yamato Transport’s service. - In the case of letter post, it is not possible to specify the delivery date or track the package.
◎Shipping outside Japan – EMS cannot accept date and time specifications. Please use the tracking number we provide when we ship your package to adjust the date and time on the side of the postal service in your area. You are also responsible for checking the delivery status with the local shipping company and customs.
As our main products are made-to-order, we generally do not accept returns, exchanges, or cancellations for any reason other than the customer’s own.
Please see our Shipping and Returns Policy page for more information.
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