Shipping & Returns Policy

Cancellation

We do not accept cancellations for your convenience after your order has been accepted. If you have any questions, please be sure to check with us prior to purchase.
Digital data items cannot be cancelled, refunded, returned, or exchanged for any reason except for defects for which we are responsible.

Shipping, Delivery

Customers are responsible for customs fee and duty on orders from outside Japan.

We are not responsible for any problems with products in transit. We do not provide refunds for damaged, stolen, lost, undelivered, or undeliverable packages.

If a package is lost or damaged in transit, please contact the carrier first, then us.
We inspect all items and record photos of the condition of the package prior to shipping, and we will make every effort to recover your losses through our shipping insurance.

  • If your package is damaged, please notify the carrier as soon as possible. Please check with your local carrier for the deadline if you are outside of Japan, or within 14 days of receiving your package if you are within Japan.
  • Please report the problem to the carrier with the items unused and with the outer packaging still intact. If the items are used or the outer packaging is destroyed, the transportation insurance will be voided.
  • If you move the package from the delivery address to another address after receiving it, the transportation insurance will expire. In addition, if the package is dropped off at the carrier’s office, the transportation insurance will be forfeited if you take the package home without declaring the damage when you receive it.
  • We do not provide loaner replacement items during the exchange period of the items.
  • For cryptocurrency payments, the item price will be declared at the rate of JPY (in Japan) or USD (outside Japan) at the time of purchase.

Returns & Exchanges

Returns and exchanges will only be made in the case of defects for which we are responsible, such as defective products, or upon mutual agreement between us and the customer.
As a rule, we do not accept returns or exchanges for the customer’s convenience because our main products are made-to-order.

Technical problems that are inevitable for a web store, such as a difference in color or impression between the product image and the actual product, or general problems that are inevitable due to the production or transportation of the product, such as small scratches during the production process or damage to the outer box that is not the product itself, do not constitute defects for which we are responsible, and we will not be held liable for such defects for any reason. We do not accept returns or exchanges due to such defects.

In the case of a defect for which we are responsible, we will accept the return of the product and a full refund including shipping charges, or an exchange of the product. In this case, please contact us within 14 days of receiving the product.
If you contact us after 15 days, or if you return the product without notifying us, we will not be able to return or exchange it.

Shipping charges for returns due to reasons other than defects for which we are responsible are the responsibility of the customer.

If the item for which you are requesting a refund is a rare item with a limited number of pieces, the item must be returned in principle because we must destroy said item responsibly to ensure that there are no duplicates with the same edition number.

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